Retrieval Request Details Report
A retrieval request is a request from an issuing bank for more information about a sale that occurred on a cardholder’s account. The Retrieval Request Details report gives merchants the first indication that a chargeback may be forthcoming, and it provides the information necessary to respond to the retrieval request. The report includes all individual transaction details for retrieval requests that have been received including masked credit card number, amount, purchase date, method of payment, retrieval request date, respond-by date, and retrieval request reason so that the merchant can respond in a timely manner. If the merchant responds with the necessary information, a chargeback may be prevented.
Retrieval requests are mailed to you directly from the processor; instructions on how to respond are included with each retrieval request..
This report was retired in July 2016.
