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        Published 09/10/2003 Table of ContentsPreviousNextIndex

Chapter 1

Introduction to CyberSource Reports

This chapter describes CyberSource reports, explains how to choose the right reports for your business, and describes how you can control access to reports so that they remain secure.

About CyberSource Reports

CyberSource reports provide information about your Internet Commerce Suite version 2 (ICS2) transactions.

Some reports provide high-level information that you can use to manage your business. Other reports provide detailed information about each transaction that you request.

Each report is available in several different formats. You can choose the reports and formats that are most appropriate for your business.

Types of Reports

The reporting system provides two types of reports:

Summary Reports

Summary reports provide high-level information about your transactions, such as the number of payments you have processed successfully and the distribution of Advanced Fraud Screen scores. You can use these reports to manage your business.

There are two types of summary reports:

If you want to use advanced summary reports, contact CyberSource Customer Support for information.

See Choosing Reports for more information about each summary report.

Detail Reports

Detail reports include specific information about each transaction you request. You can use these reports to reconcile processor and bank statements, create your own custom reports, and design a customized analysis of your business activity.

You can access detail reports on the Enterprise Business Center. You can also implement a client application that downloads detail reports automatically.

For information about implementing a client application for the new reporting system, see the CyberSource Reporting Developer's Guide, available on the CyberSource Support Center. This guide also documents the file formats for detail reports.

See Choosing Reports for more information about each detail report.

Choosing Reports

When you start using CyberSource ICS2 services, the Invoice Summary Report is generated for you by default. This report shows which transactions are included on your CyberSource invoice.

Most CyberSource customers subscribe to other reports as well. For example, you can subscribe to the Payment Batch Detail Report or the Payment Events Report so that you can reconcile your CyberSource transactions.

Important  If you use Payment Services, make sure you enable either the Payment Batch Detail Report or the Payment Submission Detail Report, and the Payment Batch Summary Report.

To choose your report subscriptions:

Report Formats

Reports are available in the following formats:

Basic Reports

The following table describes all the basic reports. These reports are available to all CyberSource ICS2 customers.

Table 1 List of Basic Reports 
Name
Description
Formats
Digital Download Report
Shows the number of times that customers downloaded electronic software. Includes ics_download transactions.
CSV
DHTML
PDF
Distributor Report
Shows the number of licences issued for electronic software by a distributor's resellers. Includes ics_elc transactions.
CSV
DHTML
PDF
ELC Report
Shows the number of licenses issued to customers for electronic software. Includes ics_elc transactions.
CSV
DHTML
PDF
Invoice Summary Report
Summarizes the transactions that appear on your CyberSource invoice.
DHTML
PDF
Payment Batch Detail Report
Provides information about payment transactions that have been submitted to the processor. Used to reconcile with a bank statement.
CSV
XML
Payment Batch Summary Report
Shows the currency and payment method used for payment transactions.
DHTML
PDF
Payment Events Report
Shows events related to certain types of payment transactions.
XML
Payment Order Analysis Report
Shows which bill-to countries your customers used for payment transactions.
DHTML
PDF
Payment Submission Detail Report
Provides information about payment transactions that have been submitted to the processor. Identical to Payment Batch Detail Report except this report includes the payment processor as an additional column.
CSV
XML
Payment Transaction Analysis Report
Shows what percentage of payment transactions received each CyberSource reply flag.
DHTML
PDF
Serial Number Report
Shows the serial number inventory for electronic software.
CSV
DHTML
PDF
Transaction Detail Report
Provides summary information about each transaction and detailed information about payment and risk transactions.
CSV
XML

Advanced Reports

The following table describes all advanced reports. These reports are available for an additional fee. Contact CyberSource Customer Support for more information.

Table 2 List of Advanced Reports 
Name
Description
Formats
Payment Amount Distribution Report
Shows the percentage of sales that occurred within a given price range. Includes transactions in United States dollars.
DHTML
PDF
Payment Postal Code Distribution Report
Shows which postal codes contribute the highest amount of sales. Available sorted by sales amount, sales volume, or average sales amount. Includes transactions in United States dollars.
DHTML
PDF
Payment Referral Conversion Report
Shows how many orders that required verbal authorization were converted into sales.
DHTML
PDF
Payment Volume Distribution Report
Shows payment volumes and amounts by time or date. Includes transactions in United States dollars.
DHTML
PDF
Risk Profile Code Distribution Report
Shows what percentage of risk transactions received each risk profile code.
DHTML
PDF
Risk Profile Code Summary Report
Shows which merchant IDs received which risk profile codes. Available only to administrator users.
DHTML
PDF
Risk Score Distribution Report
Shows what percentage of risk transactions received a score within a five-number range.
DHTML
PDF
Smart Authorization Profile Code Analysis Report
Shows what percentage of Smart Authorization transactions that received a given profile code were accepted and declined.
DHTML
PDF
Smart Authorization Profile Code Distribution Report
Shows what percentage of Smart Authorization transactions received each profile code.
DHTML
PDF
Smart Authorization Profile Code Summary Report
Shows which merchant IDs received which Smart Authorization profile codes. Available only to administrator users.
DHTML
PDF

Controlling Access to Reports

The reporting system provides two levels of access to reports:

You can have up to 10 administrator users, as well as 10 users for each of your CyberSource merchant IDs.

In addition to controlling users' access to reports, you can control their access to other CyberSource Web applications, such as the CyberSource support screens. For more information on configuring users, see the Enterprise Business Center:


Copyright © 2003 CyberSource Corporation.
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