Introduction to CyberSource Reports
This chapter describes CyberSource reports, explains how to choose the right reports for your business, and describes how you can control access to reports so that they remain secure.
About CyberSource Reports
CyberSource reports provide information about your Internet Commerce Suite version 2 (ICS2) transactions.
Some reports provide high-level information that you can use to manage your business. Other reports provide detailed information about each transaction that you request.
Each report is available in several different formats. You can choose the reports and formats that are most appropriate for your business.
Types of Reports
The reporting system provides two types of reports:
- Summary reports, accessed with a Web browser
- Detail reports, accessed with a Web browser or other client application
Summary reports provide high-level information about your transactions, such as the number of payments you have processed successfully and the distribution of Advanced Fraud Screen scores. You can use these reports to manage your business.
There are two types of summary reports:
- Basic summary reports, available to all ICS2 customers
- Advanced summary reports, available for an additional fee
If you want to use advanced summary reports, contact CyberSource Customer Support for information.
See Choosing Reports for more information about each summary report.
Detail reports include specific information about each transaction you request. You can use these reports to reconcile processor and bank statements, create your own custom reports, and design a customized analysis of your business activity.
You can access detail reports on the Enterprise Business Center. You can also implement a client application that downloads detail reports automatically.
For information about implementing a client application for the new reporting system, see the CyberSource Reporting Developer's Guide, available on the CyberSource Support Center. This guide also documents the file formats for detail reports.
See Choosing Reports for more information about each detail report.
When you start using CyberSource ICS2 services, the Invoice Summary Report is generated for you by default. This report shows which transactions are included on your CyberSource invoice.
Most CyberSource customers subscribe to other reports as well. For example, you can subscribe to the Payment Batch Detail Report or the Payment Events Report so that you can reconcile your CyberSource transactions.
Important If you use Payment Services, make sure you enable either the Payment Batch Detail Report or the Payment Submission Detail Report, and the Payment Batch Summary Report.
To choose your report subscriptions:
- Look at the information in Basic Reports and Advanced Reports. Consider which reports are relevant to your business.
- View the sample reports on the test system. See Chapter 6, "Testing Reports," on page 35 for information about the test system.
Reports are available in the following formats:
- Comma-separated values (CSV)
- Dynamic Hypertext Markup Language (DHTML)
- Portable Document Format (PDF)
- Extensible Markup Language (XML)
The following table describes all the basic reports. These reports are available to all CyberSource ICS2 customers.
Table 1 List of Basic Reports
Name Description Formats Digital Download Report Shows the number of times that customers downloaded electronic software. Includes ics_download transactions. CSVDHTML Distributor Report Shows the number of licences issued for electronic software by a distributor's resellers. Includes ics_elc transactions. CSVDHTML ELC Report Shows the number of licenses issued to customers for electronic software. Includes ics_elc transactions. CSVDHTML Invoice Summary Report Summarizes the transactions that appear on your CyberSource invoice. DHTML Payment Batch Detail Report Provides information about payment transactions that have been submitted to the processor. Used to reconcile with a bank statement. CSVXML Payment Batch Summary Report Shows the currency and payment method used for payment transactions. DHTML Payment Events Report Shows events related to certain types of payment transactions. XML Payment Order Analysis Report Shows which bill-to countries your customers used for payment transactions. DHTML Payment Submission Detail Report Provides information about payment transactions that have been submitted to the processor. Identical to Payment Batch Detail Report except this report includes the payment processor as an additional column. CSVXML Payment Transaction Analysis Report Shows what percentage of payment transactions received each CyberSource reply flag. DHTML Serial Number Report Shows the serial number inventory for electronic software. CSVDHTML Transaction Detail Report Provides summary information about each transaction and detailed information about payment and risk transactions. CSVXML
The following table describes all advanced reports. These reports are available for an additional fee. Contact CyberSource Customer Support for more information.
Table 2 List of Advanced Reports
Name Description Formats Payment Amount Distribution Report Shows the percentage of sales that occurred within a given price range. Includes transactions in United States dollars. DHTML Payment Postal Code Distribution Report Shows which postal codes contribute the highest amount of sales. Available sorted by sales amount, sales volume, or average sales amount. Includes transactions in United States dollars. DHTML Payment Referral Conversion Report Shows how many orders that required verbal authorization were converted into sales. DHTML Payment Volume Distribution Report Shows payment volumes and amounts by time or date. Includes transactions in United States dollars. DHTML Risk Profile Code Distribution Report Shows what percentage of risk transactions received each risk profile code. DHTML Risk Profile Code Summary Report Shows which merchant IDs received which risk profile codes. Available only to administrator users. DHTML Risk Score Distribution Report Shows what percentage of risk transactions received a score within a five-number range. DHTML Smart Authorization Profile Code Analysis Report Shows what percentage of Smart Authorization transactions that received a given profile code were accepted and declined. DHTML Smart Authorization Profile Code Distribution Report Shows what percentage of Smart Authorization transactions received each profile code. DHTML Smart Authorization Profile Code Summary Report Shows which merchant IDs received which Smart Authorization profile codes. Available only to administrator users. DHTML
Controlling Access to Reports
The reporting system provides two levels of access to reports:
- Administrator users can subscribe to, configure, view, and download reports.
- Merchant ID users can view and download reports.
You can have up to 10 administrator users, as well as 10 users for each of your CyberSource merchant IDs.
In addition to controlling users' access to reports, you can control their access to other CyberSource Web applications, such as the CyberSource support screens. For more information on configuring users, see the Enterprise Business Center:
- For the test version, type https://ebctest.cybersource.com.
- For the production version, type https://ebc.cybersource.com.
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