Sending a Customer Receipt

You can send a purchase receipt email to your customer and a copy to your own email address. Both are optional. Customers can reply with questions regarding their purchases, so use an active email account. The email format is HTML unless your customer email is rich text format (RTF).

Customer Notification Details

To configure customer notifications:

Step 1

Check Email Receipt to Customer.

Step 2

Enter the email address to be displayed on the customer receipt. The customer will reply to this email with any queries.

Step 3

Enter the name of your business. It is displayed on the customer receipt.

Step 4

Check Send a copy to. This setting is optional.

Step 5

Enter your email address to receive a copy of the customer’s receipt.

 

Your copy of the customer receipt will contain additional transaction response information.

Step 6

Click Save. The Configuring Profile Settings page appears.

 

Company Logo

To add a company logo to the customer receipt and email:

Step 1

Check Email Receipt to Customer.

Step 2

Check Display Notification Logo.

Step 3

Click Upload Company Logo. Find and upload the image that you want to display on the customer receipt and email.

 

The image file must not exceed 840 (w) x 60 (h) pixels and must be GIF, JPEG, or PNG. The logo filename must not contain any special characters, such as a hyphen (-).

Step 4

Click Save.

 

Custom Email Receipt

 

CyberSource recommends that you implement a DNS configuration to enable CyberSource to send email receipts on your behalf.

To create a customer email receipt:

Step 1

Check Email Receipt to Customer.

Step 2

Check which email receipt you would like to send to a customer:

■	Standard email receipt: this email is automatically translated based on the locale used for the transaction.

■	Custom email receipt: this email can be customized with text and data references. The email body section containing the transaction detail appears between the header and footer. Custom text is not translated when using different locales.

●	Check custom email subject and enter up to 998 characters. When the maximum number of characters is exceeded, the subject heading defaults to Order Confirmation.

You can insert email smart tags to the email subject, header, and footer sections to include specific information. Select each specific smart tag from the drop-down list and click Insert.

Step 3

Click Save.