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Published 10/15/2001

Preface

This preface includes information on the scope and audience for this guide, as presented in the following sections:

• About This Guide
• Topics Covered
• Skill Level Required
• Conventions
• CyberSource Support Center
• Providing Feedback
• Contacting CyberSource

About This Guide

The information in this guide is intended for merchants, webmasters, developers, and others who plan to use the Merchant Administration site to configure and maintain CyberSource Stored Value Services, one of the services offered in the CyberSource Internet Commerce Suite (ICS).

Documentation Changes and Enhancements

The following changes were made to this guide since its last publication:

• Removed information about having your gift certificates printed by CyberSource. CyberSource no longer performs this service.
• Documented the new Printed Certificate File Download utility. See Printed Certificate File Download for more information.

Topics Covered

This guide includes these sections:

• Chapter 1, "Getting Started with the Merchant Administration Site". This chapter explains how to access the Merchant Administration site and use it to manage Stored Value services.
• Chapter 2, "Using the Merchant Administration Site". This chapter explains how to use the Merchant Administration site in the daily operation of your Stored Value program.
• Chapter 3, "Training Exercises for the Merchant Administration Site". This chapter contains training exercises to help you learn to use the Merchant Administration site.
• A Glossary, which defines terms used in the administration of Stored Value Services.

Skill Level Required

To get the most out of this guide, you need to be familiar with the tools and languages required to implement and administer Stored Value Services. Depending on the implementation method you choose, you need some or all of the following skills:

• A familiarity with the business logic and implementation of Stored Value Services
• The ability to use web browser software
• The ability to write programs in C, C++, Perl, or Java
• The ability to write VBscript, JavaScript, or other scripting languages
• A familiarity with HTML code

Conventions

This guide uses the following conventions to differentiate information:

• Fields and commands appear in bold font (for example, product_code and ics_auth).
• Program examples and command-line messages appear in fixed-width font (for example, Error: Problem contacting database).
• Information you type at a command line exactly as shown appears in bold, fixed-width font (for example, field_name).
• Variable information you type at a command line appears in italic, bold, fixed-width font (for example, your_merchant_id).
• Menu selections and other elements of the graphical user interface (GUI) are capitalized (for example, Start > Run).

Graphical Icons

Six graphical icon formats appear throughout this guide to denote specific types of information.

Example: The Example icon indicates a code sample or application of instructions.

Exercise: The Exercise icon indicates a section with a training scenario to help you learn a skill.

Note: The Note icon indicates supplemental information or information of special note.

Important: The Important icon indicates important information and cautionary notes that prevent you from making a mistake.

Procedure: The Procedure icon indicates a step-by-step procedure.

Warning: The Warning icon indicates vital information that prevents you from making an unrecoverable error.

CyberSource Support Center

CyberSource strives to provide its customers and partners with up-to-date information as soon as the information is available. Although you receive notification of additions or changes, be sure to bookmark the CyberSource Support Center web pages and refer to them when you have questions or want to find out about product updates. The CyberSource Support Center contains current versions of the documentation, such as installation instructions, frequently asked questions (FAQ) pages, and software updates.

Providing Feedback

You can help CyberSource improve its documentation by providing feedback on the documents you use. To send comments or suggestions over the Web, complete the survey located in the documentation area of the CyberSource Support Center. If you prefer, you can contact the CyberSource Support Center by phone or by mail using the information in the following section. You can also provide feedback about the Support Center Web site itself.

Contacting CyberSource

Use the information provided in Table 1 if you need to contact CyberSource.

TABLE 1. CyberSource Contact Information 

Contact Name	Information
Customer Support phone number	United States: 800-709-7779 International: +44(0)1932 871530
Customer Support email address	United States: ics_support@cybersource.com International: eu_support@cybersource.com
Support Center Web site (password required)	http://www.cybersource.com/support
Product information and sales phone numbers	800-530-9095 650-965-6000
Product information and sales email address	icsinfo@cybersource.com
Corporate Web site	http://www.cybersource.com
Mailing address	United States: CyberSource Corporation 1295 Charleston Road Mountain View, CA 94043 International: CyberSource International Ltd St Martins Court 37 Queens Road Weybridge Surrey KT3 9UQ
Phone	United States: 650-965-6000 International: +44(0)1932 871500
Fax	United States: 650-625-9145 International: +44(0)1932 871510