Reconciling Your Orders with the Reports
The Business Center is your focal point when you need to reconcile your orders and the amount in your bank account on a weekly and monthly basis. Funds are transferred to your account usually two to four days after you capture a payment. The same time period applies to credits. The reports in the Business Center show all payments collected from all customers during a specific day and show all refunds as well.
You are not notified if the credit card processor is unable to process a capture or credit. If a capture fails, you do not receive payment for the order; if a credit fails, your customer does not receive a refund for the order.
To ensure that your captures and credits are processed, use the Capture Detail Report to identify transactions that failed. For information about this report and instructions for correcting failed captures and credits, see the
Business Center Reporting User’s Guide
. Make sure to compare your monthly Capture Detail Report with your monthly bank statement to ensure that funds were successfully deposited into your account.
To reconcile the amount in your bank account with the orders you have processed, use the reports available in the Business Center and from your bank or financial institution:
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View the total number of orders and the total amount by card type. For example, you can use this information to decide what credit cards to accept.
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Compare your sales with your credits. For example, you can use this information to make sure that your credits do not exceed a certain percentage of your sales and that no suspicious pattern exists in the amounts refunded to customers.
The Business Center provides several types of reports, which remain in the Business Center for six months.